Privacy Policy:
Your Privacy Matters to Us

Are you searching for help with your mental health? Trust is super important, right? You’re sharing your thoughts, feelings, and maybe even some secret stuff with us. It’s a big deal, and we totally get that.

This Privacy Policy is like a simple guide that tells you what we collect, why we collect it, and how we keep your information safe. We promise to keep it simple, without all the confusing lawyer talk.

What Information Do We Collect?

When you hop onto our website or give us a shout, we might gather some info to help you out better.

Here’s what you share:

  • Your name (what do you want to be called?) 
  • Phone number (how can we call you?) 
  • Email address (where do we send the information?) 
  • Insurance details (what’s your coverage?)
  • A little bit about what you need help with
  • Any forms you fill out

For example, if you want to know about getting help, we’d collect what we need to chat back with you.

What We Collect Automatically

Just like other websites do, we automatically gather some info such as:

  • Your IP address (like your online home address)
  • What kind of browser are you using (Chrome, Safari, etc)
  • The device you’re on (tablet, phone, or computer?)
  • Which pages did you visit on our site
  • How long did you spend browsing

Why? Because it helps us find out what’s working great or what’s a bit confusing. We want to make your visit awesome.

How Do We Use Your Information?

We use it to:

  • Answer your questions
  • Set up appointments
  • Check your insurance details
  • Make our services and website better
  • Share important updates
  • Keep our website running smoothly and safely

No trickery here. We only collect what we really need.

Protecting Your Information

Want your personal information just lying around? No. We wouldn’t want that either. We have smart ways (like strong locks!) to keep your information safe from snoopers. While we can’t promise 100% safety, we work hard to protect what you share with us.

Your Health Information

When it comes to mental health, trust is extra important. If you work with RHEA, we’ll handle your health info carefully, following all the rules, so your treatment details stay private, unless you say it’s okay to share.

Cookies and Website Tracking

What’s a cookie? These are little digital notes that help us remember your preferences and see how you use our site. Cookies help us:

  • Make the website run better
  • Understand how visitors like you explore
  • Keep everything working smoothly

Don’t like cookies? You can adjust your browser settings to limit or stop them.

When Do We Share Information?

We NEVER sell your personal information. We might share it if we really need to:

  • Reply to your request
  • Verify insurance benefits
  • Work with trustworthy partners 
  • Follow the laws that we need to obey
  • Keep everyone safe

When we do share, we only give what’s necessary.

Third-Party Services

Sometimes, our website has links to other sites. If you click away, those sites have their own privacy rules. We suggest checking them out before sharing anything.

Your Privacy Choices

You get to choose what happens with your information. You can:

  • Ask to see your information
  • Fix anything wrong
  • Ask us questions
  • Request to delete your information if the law allows

We love being open and want to answer your questions.

Children’s Privacy

Our services are for adults only. We won’t collect info from children unless we have permission. If we find out we did, we’ll fix it right away.

Updates to This Policy

Things change. Sometimes we need to update this Privacy Policy to keep up with laws and tech. We’ll keep you posted here.

Questions About Privacy?

Still wondering about something? No problem. If privacy feels tricky, just ask. We’re here to help.

Contact RHEA Treatment Center

Address:
Los Angeles, CA

Phone:
(818) 561-5727

Hours:
Open 24 hours, 7 days a week

We care about your privacy just as much as we care about helping you feel better. Let’s chat.